Privacy Policy

At A’ILA Resorts, Villas and Residences, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

 

Our Commitment to Privacy

The internet is a powerful tool, and we believe in using it responsibly. At A’ILA Resorts, Villas and Residences, we are committed to helping you protect your privacy while taking full advantage of the services we offer. We follow global best practices to ensure your personal information is handled with care, security, and transparency.

We pledge to:

  • Never sell or share your name, email, phone number, mailing address, or other personal information without your consent.
  • Use advanced security measures to prevent unauthorized access to your information.

 

Notice

We collect personal information only when necessary—for example, when you register, subscribe to a newsletter, enter a contest, or download materials. This information helps us:

  • Make our site easier to use by remembering your preferences
  • Provide relevant information, services, and product updates
  • Improve your overall experience with tailored content
  • Communicate with you about promotions, services, and updates from A’ILA Resorts, Villas and Residences

 

Consent

You may browse most of our website without providing personal information. However, some areas and features require registration.

When you register, you may opt in or out of receiving updates about A’ILA Resorts, Villas and Residences offerings. You may also choose whether or not to receive promotional materials from third-party partners via postal mail.

 

Access and Control

You have full access to your personal information through the Visitor Center, where you can:

  • View and update your personal profile
  • Adjust your preferences for receiving marketing communications
  • Subscribe to or unsubscribe from newsletters
  • Maintain your Registration ID across visits

 

Security

We use industry-standard SSL encryption to secure your e-commerce transactions and safeguard your personal data. Your data is stored in password-protected servers with restricted access and is never shared without your permission unless required by law.

Under the Fair Credit Billing Act, you are protected from unauthorized credit card use. In the rare event of fraud, A’ILA Resorts, Villas and Residences may cover any liability incurred (up to $50) for purchases made through our secure server, assuming proper notification of your card provider.

 

Notice to Parents

We encourage parents and guardians to discuss responsible internet use with their children. While our website is not directed toward children, we offer a Kids account for users under 13, allowing parents to manage and approve data collection and communications.

 

Enforcement

If you believe A’ILA Resorts, Villas and Residences has not complied with this Privacy Policy, please contact us at info@ailaresorts.com with “Privacy Policy” in the subject line. We will promptly investigate and address your concern.

 

Electronic Product Registration

When you register a product online, we may combine that information with your existing profile. If you’ve not registered previously, we create a profile using the registration data. You may update your information anytime through the Profile Center.

 

Customer Profiles and Cookies

Each registered user receives a unique personal identification number stored in a cookie on your device. This cookie enables seamless access to services across our website without needing to re-enter your details. Even if you switch devices, your Registration ID will identify you.

 

Use of Information

When you provide contact information (like your email), we use it to send service updates, promotional content, or surveys. Billing information is used solely to process payments, and may be securely stored for future transactions—with your permission.

We occasionally partner with third-party service providers (e.g., shipping, registration, customer service) who may access limited personal information only to perform their duties and are strictly prohibited from using it for other purposes.

 

Disclosure of Personal Information

We may disclose personal information without notice only if required by law or in the good faith belief that such action is necessary to:

  • Comply with legal requirements
  • Protect the rights or property of A’ILA Resorts, Villas and Residences
  • Ensure the safety of users or the public in urgent circumstances

 

For questions about this Privacy Policy or how your information is handled, please contact us at: info@ailaresorts.com